| We are often asked what need is there for a hardware Maintenance agreement when all of the system components are covered by the manufacturer’s Warranty. Well, let’s take a quick look at the difference – so, at the very least you are making an informed decision.
Warranty – It’s true that all systems components are covered by a manufacturer’s warranty. But, what many people don’t understand is that the terms of most manufacturer’s warranty require you to send the failing item in for repair or replacement at the factory or a designated repair facility and then waiting for a return – sometimes you can arrange for an advanced exchange at an extra cost – and then you still need to re-install it into the system. Typically, the turnaround time varies from as short as a week or two to as long as a couple of months. The difficulty is that while you are waiting – you or your customer just might be down – and that’s not good.
Maintenance – Maintenance (at least the maintenance offered by PCM) takes a different approach. Maintenance off-loads the entire process to an organization that provides a better solution for several key problems. First, the turnaround time lag, - maintenance providers cover that gap by providing advance exchange parts is performed by a technician that has the training to make sure that the job is done properly – often preventing additional problems. Simply put, hardware maintenance delegates many of the “problems” involved with system repair to PCM.
Next business day – Next business day warranty (NBD) is now the industry standard for on site computer service. Here’s how it works – the customer reports the failure – PCM assists with the diagnosis and processes a service order with the provider. Parts are typically shipped, via overnight carrier, directly to the end user location and a technician is dispatched to handle the replacement – and the return of the defective parts. Your system is up and running with little or no intervention by you – typically, on the next business day.
PCM Difference – PCM offers our customer server maintenance programs that are specifically designed to provide customers with the very best service available. PCM services Southern California and the SF bay area. Server up time is more critical today that it has ever been and PCM makes it a top priority. Our technical expertise combined with our understanding of the service business makes it easy for PCM to offer you the top-quality on-site server maintenance you need at an affordable price.
Don’t hesitate to contact Professional Computer Maintenance for additional details or pricing. |
